Role of Ground Staff in Aviation?
· Ground staff are the supporting staff at an airport perform several important duties to ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights.
· The job of ground staff is vast and diverse.
JOB DESCRIPTION:
· As we already know that the ground staff is responsible for passenger service duties, which includes manning of check-in counters for departing passengers, as well as arrival and departure gates.
· To ensure passenger comfort, the ground crew is responsible for all cabin services.
· Passenger service agents are hired by airlines to attend to customers before, after, or between flights.
· Answering questions and assisting passengers with various needs.
· Taking reservations.
· Issuing tickets.
· Verifying passenger identification & printing boarding passes.
· Helping travelers to check in their baggage at ticket counters.
· Ensuring the delivery of baggage’s.
· Conducting security screenings of passengers and their baggage may be required as well.
REQUIREMENTS:
· Any Male or Female
· Age 18 and above
· Good Command over English and Hindi
· 12th or Graduation completed.
· Excellent interpersonal skills.
· The ability to remain calm in emergencies or when dealing with difficult passengers.
· Diplomacy and tact.
· Good color vision and hearing.
Basically it’s all about managing the passenger’s movement from the airport to flight on-boarding and vice versa is the ground staff’s responsibility.
We at Gracious Avatar help you to by offering our Ground staff preparation course in which we not only groom you but also polish your personality and develop your communication skills.
These learning’s are going to stay with you forever and will build and boost your everlasting self-confidence.
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