Qualities required for becoming a steward

What does it mean to be a steward in Aviation?

Steward is an individual and specifically a man whose job is to serve meals and take care of passengers on an airplane. Somebody who protects or is accountable for passengers.

The steward will showcase the airline and provide passengers polite assistance. Must be motivated to excel at customer service, and alert to all guest needs.

Steward Duties and Responsibilities

Taking orders and serving passengers

Escorting old passengers or special need passengers

Serving water to guests and refilling beverage glasses as needed

Placing food and clearance latter

Safety and well-being of the passengers

Steward Requirements and Qualifications

Able to move and adjust in a fast-paced environment

Friendly “people-person”; polite and courteous to all passengers

Patient and helpful when assisting customers

Able to quickly write or memorize multiple orders

Works well as part of a team and on individual tasks

Excellent at verbal and written communication

12^th Pass from a recognized board

Works well and efficiently under pressure

Able to serve alcohol if required

Physically able to stand and move during the length of shift; able to bend and kneel through shift

Must pass a criminal background check

Able to read, write, and perform basic English 

Eager to learn and grow with airline

Skills

Brilliant communication and organizational services

Strong interpersonal and problem-solving capabilities

Highly responsible & reliable

Ability to work well under pressure in a fast-paced environment

Ability to focus attention on guest needs, remaining calm and courteous at all times